Solution World Limited provided high quality services on every ICT needs for the end users on a broad range of hardware & software platforms with the latest technologies. SWL is always motivated by new innovations and upcoming technologies. Hence there is a constant endeavor to update and enhance the existing solutions with respect to that of the latest and the best technologies available in the market.

Network Services

Structured Networking Deployment and Management

A structured cabling system that is able to easily integrate the latest technologies helps your business remain competitive, while reducing overall infrastructure costs. Supporting mission critical systems and being able to quickly and cost-efficiently adapt to emerging technologies are critical functions of a well-built IT network infrastructure. And the backbone of this infrastructure is a robust and adaptable structured cabling system.

Structured Cabling Solution World Limited (SWL) specializes in voice, data, and fiber optic cabling and wireless LAN rollouts based on reliable, high-quality, standards-based cabling and network infrastructure components. Whether implementing a new or upgraded LAN or WLAN, or rolling out a new technology, having a network cabling system that is able to scale to accommodate bandwidth needs and easily integrate the latest technologies helps your business stay competitive, while reducing overall infrastructure costs.

Our expert team provides end-to-end structured cabling solutions for a variety of industries. Whether one location or thousands, we’ve got you covered. Our work is done with minimal disruption and we complete projects on time and within budget.

Network Consulting

Our network consulting services begin with you – your needs, your objectives, and your budget. SWL experts take the time to understand your goals with a complete needs assessment. During our site visits, we work cooperatively with your onsite staff to ensure courtesy and communication. Then, we design a plan that reflects your objectives and works with your budget.

it_consulting Our consulting process is complete and comprehensive. We’ll inventory your current network technology and recommend the products that would work best for you. We’ll provide you with a clear estimate that lays out a plan for your network’s future and explains exactly how much it will cost. We’ll analyze your budget to determine if it’s on target.

Network Infrastructure Maintenance & Support

SWL network infrastructure systems are built to last a lifetime. By installing your network using careful planning and the highest quality standards, we help you avoid maintenance issues in the first place – reducing your total cost and helping your business run smoothly.

With Network Infrastructure Maintenance & Support services from SWL, you’ll have all the system support you need. We offer training to help you fully understand and maximize your network. We provide complete documentation of your new network infrastructure installation. If something should happen to your network system, we offer emergency disaster recovery services. As your partner, we do more than install your network infrastructure. We’re committed to helping your business succeed for many years to come. That’s why we back up all our work with warranty, superior customer service, and a high-quality, long-lasting network of partners you can truly rely on.

ICT Consultancy

Our information and communications technology (ICT) consultancy ensures technology not only meets the requirements of its users but that it is implemented and managed to realize the promised benefits. ICT is integral to modern life and covers all aspects of society’s infrastructure including:
• Efficient online services
• Sophisticated spatial and transportation systems
• Complex communications and IT networks in buildings

ICT Consultancy SWL provides expert consultancy that covers the full lifecycle of the design and implementation of these systems. We bring our expertise to ensuring that the ICT strategy is comprehensive, the design is robust, the implementation is successful and the ongoing management delivers the benefit.

This comprehensive approach covers a wide range of disciplines including enterprise architecture, business analysis, systems engineering and service management. We also understand the context that ICT sits within, whether this be a new public service or a new building, and adopt a holistic approach that engages all stakeholders and delivers fully integrated solutions.

ICT Management

• ICT solutions designed to create an effective environment for the whole organization
• Construction projects for new and old buildings ensuring ICT services are designed and implemented to agreed standards
• Network Infrastructure reviews and design ensuring your network is scalable to meet current and future demands
• Virtualization technologies to consolidate organizations’ hardware and reduce energy costs
• Advising on web technologies and services to fit your environment
• Advising on Management information systems (MIS)
• ICT systems integration and information sharing
• Unified communications
• Telephony systems
• Print management systems
• Project management of implementation of any new ICT infrastructure

Security access control implementation

SWL provides State-of-the-art access control solution that integrates the most advanced security technologies with innovative networking capabilities to bring you full-featured security solutions serving any size facility.

security_control Our Access controls system can be implemented at various layers of a network and individual systems.
The system can be classified into three layers or categories, each category having different access control mechanisms that can be carried out manually or automatically.
• Administrative Controls
• Physical Controls
• Technical or Logical Controls

Each category of access control has several components that fall within it

Domestic Call Center Setup & Operation

A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships.

Implementing a Call Center helps a business concentrate on building customers. Call Centers eliminate hiring and training new staff members to provide customer support. Call centers also help save money in employing staff members.

A reliable and professional call center partner will provide your business not only with measurable return on investment in terms of orders processed, appointments made and customer service resolved but also the intangible benefit of protecting and enhancing your brand.

SWL is experienced of providing call center setup and operation services in domestic clients. We assure to meet the criteria regarding Financial & Technical Capability, Experience & Credential, as laid down by the client organization.

Call Center We are experienced Call Center Service Provider on outsource basis who can facilitate the following:

Provide requisite infrastructure to handle the queries
Provide requisite number of Call Centre Agents for the cell center
Provide facilities for establishing conference calls
Time Shifting
Provide facilities to put the call centre on IVRS with call waiting message or suitable pre-recorded message during working hours and suitable prerecorded message during non working hours
Provide MIS Reports on weekly/ monthly basis or at any interval
Responsible for installation, shifting and payment of regular telephone bills for the Call Center Telephone connections, both for incoming and outgoing

Silent features that we provide from your Call Center:

  • Track of all incoming calls with Date & Time
  • Recording of entire conversion
  • Feature of soft phones (Physical Phones are not required)
  • Tele Conferencing (Expandable option available for IP Telephony)
  • Conferencing feature with software integration
  • Customer care executive can respond while looking at profile. (Database Integration)
  • The entire system can be monitored remotely such that if the person is out of office still he can track the calls
  • Most of the queries can be responded with IVR (Interactive Voice Responses) and these IVR’s can be managed by the organization
  • E- mail notifications for unattended calls
  • Voicemails can be forwarded to mail boxes
  • Report Generation on the basis of different criteria’s such that the Pending queries, Queries relevant with prevailing schemes, Suggestions and complaints

SMS Services

SMS is the only messaging technology that is available on almost every mobile phone in the world. It's more reliable than any other form of messaging, including IM and email, allowing messages to get through to staff, customers and colleagues without causing you message delivery anxiety. This thoroughly tried and tested technology is increasingly being used by businesses because it is such an effective means of communication.

SMS SWL is a leading SMS messaging service provider offering two-way SMS communication services straight from your internet enabled computer. Our BulkSMS gateway connects to most of the mobile network operators.

Grow your business with our SMS text messaging services. Send SMS reminders, alerts and notifications & receive instant text message replies. We Send and receive SMS messages online & communicate better with your customers and mobile workforce.

We promise to provide you with the best and easiest-to-use business texting experience to a smart scalable SMS system, simple instructions, clear and secure payment methods and high-quality SMS delivery routes.

Our SMS Services

Email to SMS: Use our Email to SMS service to both send and receive texts via email. Web to SMS: Our web app is perfect for two-way messaging with your contacts via SMS chat. SMS API: Build text messaging into your business app or website with our API. SMS Softwatre: Our software enables you to send business SMS from your own desktop.